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Director of Client Solutions

Department: Operations - We Pack Texas
Location: Paris, TX
Company: WePack - TX
Status: Regular Full Time

JOB SUMMARY: Serves as operational lead for all process and systematic activities related to new customer onboarding and requests or support matters with existing customers while providing any necessary support to RFP or sales related needs of an operational nature.

  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

In the event of absence, these duties and responsibilities will defer to the President.

  

Demonstrates Competency in the Following Areas:                                                                                                                     

1.   Serves as systematic subject matter expert for operations by focusing on Manhattan SCALE WMS as well as other key operational systems (Microsoft Dynamics SL).

2.   Acts as initial point of contact in operations for process or systematic issues regarding existing clients.

3.   Investigates and addresses customer or product issues with staff if the problem is of an operational process or inventory nature.

4.   Engages the corporate IT team as necessary to resolve systematic or process issues that require a systematic change, software solution, or reconfiguration.

5.   Serves as EDI prime for operations and coordinates and facilitates EDI implementations or changes for existing and new clients.

6.   Acts as operational partner to IT to prioritize and support process improving IT projects and initiatives as they pertain to operations.

7.   Support the sales cycle as necessary when matters of process, systems or EDI functionality apply by assisting with RFPs or other customer dialogue.

8.   Assists operations with addressing any other customer satisfaction issues.          

9.   Works with operations to identify and correct broken processes.

10. Works with operational leadership, IT, quality and safety to develop training expectations and programs for employees.

11. Ensure standard operating procedures are developed to properly document processes and can be leveraged for training purposes.

12. Partners with corporate quality and safety team to implement and enforce effective practices and policies.              

13. Communicates effectively, both verbally and in the written form, with fellow employees, executive leadership, outside vendors and customers.       

  

Education and Experience Requirements: Bachelorís Degree (B.A.) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience. 

  

 

   

 

                            

Equal Opportunity Employer
Harrison, Walker & Harper is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, genetic information, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.

Further, it is our policy to take affirmative action to recruit minority and female employees for any position for which the employee or applicant for employment is qualified.  Harrison, Walker & Harper provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact the Human Resources Department about your interest in employment.  Any questions or concerns about this statement can be directed to our Human Resource Department at (903) 783-7135.

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